Shipping policy

Shipping Policy

Effective Date: July 10, 2026

Thank you for shopping with The Wandering Gnomes. We strive to process and ship every order as quickly and accurately as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Please note:

  • Business days are Monday through Friday, excluding federal holidays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Processing times may increase during holidays, sales, conventions, Renaissance festivals, or periods of unusually high order volume.

Processing time is separate from shipping time.

Shipping Methods

Orders are shipped through reputable third-party carriers such as USPS, UPS, or FedEx, depending on the destination, package size, and available shipping options.

Shipping methods and estimated delivery times are displayed during checkout when available.

Shipping Costs

Shipping charges are calculated at checkout based on the shipping address, package weight, dimensions, and selected shipping method.

Any applicable taxes or duties for international orders are the responsibility of the customer unless otherwise stated.

Delivery Estimates

Delivery estimates provided during checkout are estimates only and are not guaranteed.

Delivery times may be affected by:

  • Weather conditions

  • Carrier delays

  • Natural disasters

  • Customs inspections

  • High shipping volume

  • Other circumstances beyond our control

The Wandering Gnomes is not responsible for delays once a package has been accepted by the shipping carrier.

Order Tracking

When available, tracking information will be sent to the email address provided at checkout once your order has shipped.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided, please contact us immediately. Once an order has shipped, we may be unable to modify the shipping address.

If a package is returned to us because of an incorrect or undeliverable address, the customer may be responsible for additional shipping charges before the order can be reshipped.

Lost, Stolen, or Missing Packages

Risk of loss transfers to the customer upon delivery by the shipping carrier.

If your package is lost in transit before delivery is confirmed, please contact us promptly so we can assist with the carrier's claims process.

If the carrier marks a package as delivered but you cannot locate it, we recommend:

  • Checking around your delivery location;

  • Asking household members or neighbors;

  • Contacting the shipping carrier directly.

We are not responsible for packages that are lost or stolen after the carrier confirms delivery.

Damaged Shipments

If your order arrives damaged, you must notify us within 7 calendar days of delivery.

Please include:

  • Your order number;

  • A description of the damage; and

  • Clear photographs of the item, shipping box, packing materials, and shipping label.

Failure to report shipping damage within 7 calendar days may result in denial of the claim.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

International delivery times vary and may be affected by customs processing.

Shipping Restrictions

We reserve the right to refuse shipment to locations where shipping is prohibited by law or where reliable delivery cannot reasonably be completed.

Contact Us

If you have any questions regarding your shipment, please contact us using the contact information listed on our website.