Refund policy

Return & Refund Policy

Effective Date: July 10, 2026

Thank you for shopping with The Wandering Gnomes.

All Sales Are Final

Unless otherwise required by applicable law, all sales are final. We do not accept returns, exchanges, or order cancellations after an order has been placed.

Please review all product descriptions, dimensions, colors, personalization details, and shipping information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during shipping, defective, or incorrect due to our error, you must notify us within 7 calendar days of the receiving the item.

To submit a claim, please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the item, all packaging, and any visible damage.

Failure to notify us within 7 calendar days may result in denial of the claim.

If we determine, in our sole discretion, that the item is damaged, defective, or incorrect due to our error, we may choose to:

  • Replace the item;

  • Repair the item, if applicable; or

  • Issue a full or partial refund to the original payment method.

Shipping Damage

Damage occurring during transit must be reported within the time stated above. Customers may also be required to cooperate with the shipping carrier's claims process.

Lost or Stolen Packages

Risk of loss transfers to the customer upon delivery by the shipping carrier. We are not responsible for packages that are lost, stolen, delayed, or misdelivered after the carrier marks the package as delivered.

If a package is lost in transit before delivery is confirmed, please contact us promptly so we can assist in filing a claim with the shipping carrier.

Handmade Products

Many of our products are handmade or handcrafted. Minor variations in color, grain, texture, finish, stitching, sizing, engraving, or other characteristics are inherent to handmade products and are not considered defects or grounds for a return, exchange, or refund.

Custom and Personalized Items

Custom-made, personalized, or made-to-order products are non-refundable and non-exchangeable except where required by law or if the product arrives damaged, defective, or incorrect due to our error.

Order Changes

We cannot guarantee that changes to an order can be made after it has been submitted. If you need to request a change, contact us immediately. If production or fulfillment has already begun, changes may not be possible.

Chargebacks

If you experience an issue with your order, we ask that you contact us first so we have an opportunity to resolve the matter. Filing a chargeback without first attempting to resolve the issue directly may delay the resolution process.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot be waived under applicable federal, state, or local consumer protection laws.

By placing an order with The Wandering Gnomes, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.